Frequentl Asked Questions

Listed below are some of the most common customer questions. If you do not see your question answered below. Please give us a call at 530-868-6333 or email us at hello@sweetvirginias.com

TOFFEE

Is Sweet Virginia's Almond Toffee available without almonds?

Our Toffee is not offered without the almonds.

Are there any allergens in Sweet Virginia's Almond Toffee

Milk, Soy, and Almonds are in our products.  Our products are manufactured in a facility that processes tree nuts, peanuts, eggs, and wheat.

Is Sweet Virginia's Almond Toffee gluten free?

Yes. Our Almond Toffee is gluten free.

What are the sizes offered for Sweet Virginia's almond toffee?

Our almond toffee bars are available in a 1 pound and a half pound boxes.

How do I care for my Sweet Virginia's Toffee, and how long will it last?

Sweet Virginia’s almond toffee is a fresh dairy confection and must be stored in a refrigerator (up to 4 weeks) or freezer (up to 8 months)..

Do you have ingredients information available on the boxes?

Our product boxes do display the nutritional information and it is displayed on the website for each product as well.

ORDERING

Order Processing Time?

We require 72 hours to process your orders, although in most cases orders are processed within 24 hours.

Order Confirmations?

If you have provided a current and accurate email address, an order confirmation will be emailed to you once your order has been submitted, usually within 1 hour of placing your order.

What if I don't receive an order confirmation via email?

Your email address may have been entered incorrectly or the email has been flagged by a SPAM filter system. You may contact our Customer Care Department to request another one be sent to you at 530.868.6333.

How do I edit my account?

Once you have logged into http://sweetvirginias.com, select edit my account.

Why do you require a phone number for my recipient?

This is a requirement from FedEx so that if they have issues with the delivery of your shipment, they can call the recipient for additional instructions.  This can be either the recipient or shipper’s phone number.

Is placing an order on the Sweet Virginia's website secure?

Yes, we used industry standards in creating a secure environment. The primary way is through EV-SSL Transmissions through VeriSign and also implementing PCI-DSS policies and procedures.

Methods of payment?

Our current list of available pay methods are; Visa, MasterCard, Discover, American Express, PayPal, and On Account if you have been approved.

When you make a debit card purchase, Sweet Virginia’s requests authorization from your bank for the transaction. Your bank immediately places a hold on your account for that amount. When your merchandise ships, Sweet Virginia;s charges your account and the actual withdrawal takes place. If there is a delay in fulfilling your order or you have chosen a future ship date, we will again request authorization from your bank to verify that funds are still available. If your order is canceled, you may contact your bank to request an immediate release of the hold placed on your account. Please note it may take your bank several business days to release a hold that they have placed on your account.

Do you charge Sales Tax?

Depending on your shipping location and local tax laws some items will have sales tax.  If you have been charged Sales Tax and believe this was in error please contact our Customer Service Department so we may review your order. 530.868.6333

SHIPPING INFORMATION

Is Sweet Virginia's Almond Toffee available without almonds?

Our Toffee is not offered without the almonds.

Are there any allergens in Sweet Virginia's Almond Toffee

Milk, Soy, and Almonds are in our products.  Our products are manufactured in a facility that processes tree nuts, peanuts, eggs, and wheat.

Is Sweet Virginia's Almond Toffee gluten free?

Yes. Our Almond Toffee is gluten free.

How long will it take for the package to arrive with 3-day express domestic shipping?

3 business days, please do not count the date it ships from our warehouse.
Deliveries are Monday – Friday
Sweet Virginia’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order.

How long will it take for the package to arrive with 2-day express domestic shipping?

2 business days, please do not count the date it ships from our warehouse.

Deliveries are Monday – Friday

Sweet Virginia’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order.

How long will it take for the package to arrive with Overnight/Next Day domestic shipping?

One business day

Deliveries are Monday through Friday

Overnight Saturday delivery is available, please contact our Customer Service Department at 530.868.6333

Sweet Virginia’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order.

Do you ship to a Business/Commercial Address?

Do you ship to a Business/Commercial Address?
Yes, we do ship to business commercial addresses.

When shipping to a business, the business name, recipient name, suite and/or floor number and business phone number must accompany the address.

When shipping to hospitals, colleges or large companies Sweet Virginia’s will only guarantee delivery to the shipping and receiving area of the delivery address it is then the facilities responsibility to deliver the package to the appropriate recipient, Sweet Virginia’s cannot control delivery times or condition once delivered to the shipping and receiving area.

Can I track my order?

Log into your online account and click on order history. Locate the order and in the confirmation, you will see the FedEx Tracking number assigned to your recipient. Click on the tracking number and it will link you to the delivery status of your package on FedEx.com

When will I be able to track my order?

The status of the shipment will be available 5 hours after your order ships from our warehouse.

Why did my products arrive warm? Are they still alright to eat?

The Almond Toffee is shipped frozen and travels very well even during the summertime when the candy will thaw during transit. We recommend refreezing or refrigerating the toffee upon receipt so the candy will return to proper consistency before serving. The toffee can be thawed and refrozen any number of times without damaging the product. After receiving your Almond Toffee we do recommend placing it in the freezer 2-3 hours prior to consuming.

Why do you require the ship date rather than the arrival date?

We are able to ship your package on a specific business day from our warehouse we are unable to guarantee a specific arrival date with our standard ship method.

Do you ship to hospitals, hotels, colleges and correctional facilities?

When delivering to hospitals, colleges, hotels or businesses, Sweet Virginia’s can only guarantee delivery to the receiving department or mailroom. It is then up to this department to deliver the package to the correct recipient. This may cause delays as the receiving department or mailroom does not guarantee delivery within a given period of time. Sweet Virginia’s is unable to ship to any correctional facility.

Will my recipient know the package is arriving?

We do not send the recipient any notification that a delivery is going to be arriving for them. Our shipper will make every effort to deliver to the correct recipient.

VOLUME ORDERS

How do I set up a corporate account?

Call Customer Service, 530.868.6333, so that we may assist you in setting up your account.

Do you offer discounts for corporate customers?

We offer two different discount programs, please visit our discount page for further details http://www.sweetvirginias.com/gifts or contact Customer Service 530.868.6333.

Can I put my logo on any of your products?

No. We do not offer custom logo products at this time.

Can I change the delivery address after I have placed the order?

Yes in most cases, please contact Customer Service.

Can I change the ship date after I have placed the order?

530.868.6333 or email Customer Service for your requested change immediately, generally if this information is submitted or received before the ship date chosen we can accommodate your request

Can I cancel my order?

Yes, as long as your request is received before your order has processed and shipped.

When will my credit card be charged?

When will my credit card be charged?
Your Credit Card will be charged the day your order ships. If it is a multiple recipient order shipping on different days, your card will be charged for the total of the orders shipped on any given day.

When you make a debit card purchase, Sweet Virginia’s requests authorization from your bank for the transaction. Your bank immediately places a hold on your account for that amount. When your merchandise ships, Sweet Virginia’s charges your account and the actual withdrawal takes place. If there is a delay in fulfilling your order or you have chosen a future ship date, we will again request authorization from your bank to verify that funds are still available. If your order is canceled, you may contact your bank to request an immediate release of the hold placed on your account. Please note it may take your bank several business days to release a hold that they have placed on your account.

How far in advance can I place my order?

We can take your order up to 1 year in advance. With the exception of payments made via PayPal, these orders must be shipped within 6 days of the order placement.

POLICIES, TERMS & CONDITIONS

Do you offer terms and billing for businesses?

Yes, please call Customer Service to fill out credit application at 530.868.6333

How do I sign up to receive emails from Sweet Virginia’s?

At the bottom of the page select Join Our Mailing List.

What does Sweet Virginia’s guarantee?

Delivery is guaranteed when addresses are correct and current. Sweet Virginia’s Almond Toffee is unconditionally guaranteed. Sweet Virginia’s Almond Toffee is a fresh dairy confection and must be refrigerated (up to 4 weeks) or frozen (up to 8 months).

Billing Question?

Any billing questions please call our Customer Service department to resolve any concerns you have please call 530.868.6333

When you make a debit card purchase, Sweet Virginia’s requests authorization from your bank for the transaction. Your bank immediately places a hold on your account for that amount. When your merchandise ships, Sweet Virginia’s charges your account and the actual withdrawal takes place. If there is a delay in fulfilling your order or you have chosen a future ship date, we will again request authorization from your bank to verify that funds are still available. If your order is canceled, you may contact your bank to request an immediate release of the hold placed on your account. Please note it may take your bank several business days to release a hold that they have placed on your account.